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CCU360 puts the boost in your business so that you only handle your process, leave the sell on us!
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HOW DOES IT WORK
CALL CENTER SERVICES For the Pizza Industry
Trusted by Leading Food Brands
We are currently serving over 80 clients, and we have had a 0% turnover ever since our inception in 2018.
Our dedicated team of experts ensure that the business needs of our clients are fulfilled.
About CCU360
CCU360 a venture founded by ex-franchisee of Papa John’s. With the experience comes the knowledge of the pressures and pains that any franchise goes through to maintain the business in good shape.
Since our inception in 2018, CCU360 has always strived to become the best in the business of Customer Services. We specialize in providing individualized contact with your customers, including multilingual capabilities and specialized knowledge skills which is exclusive to us. We maximizes your up-selling and cross-selling opportunities to make each of your store operations improve on the bottom-lines while increasing the value of average ticket. Our deep-rooted culture in offering exceptional services results in exceptional results for our clients. Our call centers are located at strategically important locations. We are currently serving our clients from these state-of-the-art locations at Dhaka in Bangladesh, Karachi in Pakistan and Santiago in Dominican Republic. These locations create a formidable combination of right talent with right technology and gives us an edge over any other service provider.
Why use CCU360 services?
Unlike others in the realm of call Center services, we come with a pedigree of having worked hands-on in restaurant stores. And with a collective industry experience of more than 100 years, the vibrant team has the best tools to deliver results. With our commitment to uncompromising quality and constant improvement, we have the capabilities to deliver unique and measurable results to our clients. Some of the advantages are listed below
Location
Our operations are in the Dominican Republic, Bangladesh and Pakistan.
Quality of Service
The quality of time spent by our agents with the customer bring smiles on the customers’ faces.
Competitive Pricing
Our pricing model is unique and customized to the clients’ size of operations.
Engaging Team
We work with each client at an individual level and address their concerns to make our services customized to their needs.
Domain Knowledge
Our experience of the business domain lends a distinct advance to the team.
Higher Sales
A constant endeavor to upsell, helps us in adding few dollars and cents to the order ticket.
what people says
I cannot comprehend operating 17 stores as a DO , without the support from call central team . Not only they removes the phone ordering headache in our stores , they inform us real-time about customer issues and stores non responsive manner. Based on their input I’m able to remotely make decisions for stores. I’m addicted to their service . Since using the call center our ticket has jumped $2 and our customer service complaints have gone down 50% so using that call center pays for itself.
Tony DO - PJI National
Call Central USA is part of our strategy and growth. We cannot foresee managing 30 stores group without their critical support not only on taking orders, but being our eyes and ears for all the stores.
Ajay Choudhury Franchisee PJI National Bronx, Brooklyn, NJ and NY.
We enjoyed working with you all. The call center was critical in taking some of that stress out of store!
Namon Khokar Franchisee 3355
Meet Our Team
